How reviews work (Review Policy) — ReviewXM.ai
Short answer: Anyone with their own experience of XM who meets the rules below can post. No account is needed. One review per email. Reviews go live after you confirm your email. Automatic filters block spam and personal data. We never remove a review because it is negative. This stays true even though our team also operates an XM partner service.
Last updated: 2026-11-09
1. Who runs this site, and how we handle the relationship
Run by a team that also operates an XM partner service. This site earns nothing from XM and has no partner links.
ReviewXM.ai is not XM and is not endorsed by XM. It receives no money from any other broker either, and does not sell advertising.
We tell you about the team's XM partner service because it is a relationship with XM, and you should know about it when you judge this site. Our rule: that relationship does not change how reviews are published, ordered or removed.
- We do not write reviews of XM on this site.
- We do not pay, reward or give anything in exchange for a review — no money, bonus, discount, gift or prize draw.
- We do not ask anyone to write only positive reviews.
- XM does not approve, edit or remove reviews on this site.
2. Who can write a review
You can write a review if:
- it is about your own experience with XM — for example opening an account, deposits, withdrawals, spreads, platforms or support;
- you are 18 or older;
- you are not being paid or rewarded for it.
You may not review XM on this site if you:
- work for XM, or are paid to promote or criticise XM;
- work for ReviewXM.ai;
- are an XM partner or IB, or work for one — including the XM partner service run by the team behind this site;
- work for a competing broker;
- are writing on behalf of someone else.
One review per email address. To change your view later, ask us to update your existing review (section 6).
At launch, reviews come from traders who find the site on their own. We never offer payment or rewards for reviews.
3. From your review to the page
- You submit. Rate XM overall (and by topic if you like), write about your experience, check your country, and add your email. Your email is never published.
- You confirm by email. We send one email with a confirmation link. Reviews that are not confirmed are not published.
- It goes live. As soon as you confirm, the review is published as written — positive or negative. It is shown without a name, with your country and the date. Reviews that are reported and break the rules in section 4 are taken down.
No person reads a review before it goes live. Our team looks only at reviews that are reported (section 7).
Reviews are shown in the language they were written in. We do not translate them at launch.
4. Automatic filters and the rules for every review
One review per email. Reviews go live after you confirm your email. Automatic filters block spam and personal data. We never remove a review because it is negative.
Automatic protection:
- Cloudflare Turnstile checks that a person, not a bot, is sending the review.
- We limit how often reviews can be sent, to stop floods of posts.
- One review per email address.
- Before you can submit, an automatic filter checks your text and blocks links, phone numbers and account numbers. You can remove them and submit again.
The rules. A review that breaks one of these rules is taken down when it is reported:
| Not allowed | What we do when it is reported |
|---|---|
| Spam — bot posts, random text, content not about XM | Remove |
| Abuse — threats, harassment, hate speech, obscene language aimed at people | Remove |
| Personal data — account numbers, emails, phone numbers, names of XM staff or other people, documents | Remove only that part, and keep the rest |
| Advertising — links, referral or partner codes, promotion of other brokers, signals or services | Remove, or remove that part |
| Not your own experience — copied text, reviews written for someone else, paid reviews | Remove |
| Illegal content | Remove |
What we do not check: whether you are an XM client, or whether every statement in a review is true. We cannot verify each trader's experience. We do not show a "verified customer" badge. Reviews are the personal opinions of their authors, not our views.
5. We do not remove reviews for being negative
A review that is critical of XM is published the same way as a positive one. We do not delay it, hide it, push it down the list or leave it out of the scores.
We remove or edit a published review only when:
- it is reported and breaks a rule in section 4;
- its author asks us to (section 6);
- the law requires us to remove it — for example, under a court order.
If XM, or anyone else, asks us to remove a review, we apply the same rules. Disagreeing with a review is not a reason to remove it.
6. Editing or deleting your own review
You can ask us to edit or delete your review at any time. Email [email protected] from the address you used for the review. Tell us the date and the country shown on it, and send the new text if you want to edit. The new version follows the same rules. Until we replace it, your original review stays on the page as it was. A deleted review is removed from the page and from the scores. How long we keep your email afterwards is explained in the Privacy Notice.
7. Reporting a review
If you think a review breaks the rules in section 4 — for example, it looks fake, contains your personal data, or advertises something — use the Report link under the review, or email [email protected] with a link to the review and the reason. Our team looks at every reported review against section 4. If it breaks a rule, we take it down, or remove only the part that breaks the rule. If it does not, it stays up.
8. Reporting a review that may be defamatory or unlawful
If you believe a review is defamatory or otherwise unlawful — for example, it makes a false statement of fact about you or your company — email [email protected]. Include a link to the review, the exact words you object to and why.
- We check the report against the rules in section 4 and the law that applies.
- We do not remove a review just because it is negative or critical.
- We remove or edit a review only when it breaks our rules, or when a court order or other legal requirement tells us to.
- We reply to the person who reported it.
9. Scores and ordering
- The overall score is the simple average of overall star ratings from published reviews on this site only.
- We show the overall score only after at least 30 reviews are published. Until then the page shows "—".
- Each topic score uses only the people who rated that topic. Skipped topics are not counted. A topic score appears after 10 ratings for that topic.
- Reviews are listed newest first by default. We do not reorder reviews to favour positive ones.
- The "Common pros & cons" section is a short summary written by our team. It is based only on published reviews, includes criticism as well as praise, and links to the reviews it comes from.
10. What the country filter means
The country filter only sorts reviews by the country the reviewer chose. It says nothing about whether XM serves, or is licensed in, any country. Before you open an account, check XM's own website and your country's financial regulator.
11. Reviews are not advice
Reviews are personal opinions. They are not investment advice, and they do not tell you how XM will perform for you. Trading Forex and CFDs involves significant risk and can result in the loss of your invested capital.
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ReviewXM.ai is not XM and is not endorsed by XM. This site earns nothing from XM and has no partner links. Who runs it: see About.